Refund Policy

Effective Date: June 2025
Company: Stream IT Solutions
Website: https://streamit.solutions

At Stream IT Solutions, we are committed to delivering high-quality IT services to our clients. Due to the nature of our work—which often involves custom development, consulting, and technical labor—we have established the following refund policy:

1. Service-Based Refunds

Non-Refundable Services:
Payments made for completed services, consulting hours, or project milestones are non-refundable.

Advance Payments:
If a project is cancelled by the client before any work has begun, a partial refund of the advance payment may be issued, minus any administrative or setup fees.

Project Termination:
If a project is terminated mid-way by either party, a refund (if applicable) will be calculated based on the amount of work completed up to the termination date.

2. Billing Errors

If you believe you have been billed incorrectly, please contact us within 7 days of the invoice date. We will investigate the issue and, if an error is found, correct it promptly and issue a refund if appropriate.

3. How to Request a Refund

To request a refund or dispute a charge, please contact us at:

Stream IT Solutions
Email: streamit.solutions@gmail.com
Phone: +63 968 370 6447

Include your name, contact information, invoice number, and reason for the refund request. We aim to respond to all refund inquiries within 5 business days.

4. Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will be posted on our website and take effect immediately.